Company: Terra Verde Tourism LLC
Website: [www.terraverdetourism.ae]
By accessing or using the services of Terra Verde Tourism LLC (“we,” “our,” or “us”), including bookings, tours, and related travel services, you agree to the following Terms & Conditions. Please read carefully before making any reservations.
1. General Terms
- Terra Verde Tourism LLC is a licensed travel and tourism agency based in Dubai, UAE.
- All services are subject to availability and confirmation at the time of booking.
- These terms apply to all users of our website, customers, and service recipients.
2. Booking & Confirmation
- Bookings can be made online, via WhatsApp, email, or directly at our office.
- A booking is confirmed only upon receipt of payment (partial or full as agreed).
- Customers must provide accurate details (name, passport/ID information, travel dates). Any errors are the responsibility of the customer.
3. Payments
- All prices are quoted in AED unless stated otherwise.
- Payment methods: bank transfer, online payment gateways, credit/debit cards, or cash.
- Partial advance payments may be required for confirmation; balance must be cleared before travel or service delivery.
- Any additional charges (taxes, fuel surcharges, government fees) will be communicated if applicable.
4. Cancellations & Refunds
- Cancellation requests must be made in writing (email/WhatsApp).
- Refunds (if applicable) are subject to service provider policies (airlines, hotels, attractions).
- Some bookings (visa, event tickets, airline tickets, promotional packages) may be non-refundable.
- In case of force majeure (e.g., pandemic, natural disaster, government restrictions), refunds will depend on third-party policies.
5. Changes & Amendments
- Date changes or amendments may be allowed subject to availability and additional charges.
- Any changes requested after confirmation will be treated as a new booking.
6. Travel Documents & Responsibilities
- Customers must ensure they possess valid passports, visas, health certificates, and other required travel documents.
- Terra Verde Tourism is not responsible for delays, rejections, or penalties due to incomplete or incorrect documents.
- Some attractions or tours may require specific ID (e.g., Emirates ID for UAE residents).
7. Liability Disclaimer
- Terra Verde Tourism LLC acts as an agent between customers and service providers (airlines, hotels, attractions, transport companies).
- We are not liable for loss, damage, injury, delay, or inconvenience caused by third-party providers, weather conditions, or unforeseen events.
- Customers are responsible for their own travel insurance, safety, and belongings.
8. Special Requests
- Any dietary, medical, or personal requests must be communicated at the time of booking.
- While we try to fulfill requests, we cannot guarantee availability or acceptance by service providers.
9. Website Use & Content
- All content (text, images, videos, logos) on our website is the property of Terra Verde Tourism LLC.
- Unauthorized use, reproduction, or distribution of content is prohibited.
- We may include links to third-party websites; we are not responsible for their content or policies.
10. Privacy & Data Protection
- Customer information is collected and processed in line with our Privacy Policy.
- By booking, you consent to your data being shared with necessary service providers (airlines, hotels, visa authorities).
11. Conduct During Tours
- Customers must follow instructions of tour guides, drivers, and service providers.
- Misconduct, illegal activities, or violation of local laws may result in immediate cancellation without refund.
12. Force Majeure
- Terra Verde Tourism LLC shall not be liable for delays, cancellations, or changes caused by events beyond our control, including natural disasters, strikes, accidents, pandemics, or government restrictions.
13. Governing Law & Jurisdiction
- These Terms & Conditions are governed by the laws of the United Arab Emirates.
- Any disputes will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
14. Contact Us
For queries regarding these Terms & Conditions, contact us:
Terra Verde Tourism LLC
Office 1-206, Al Goze Industrial First, Bin Dasmal Building, Dubai, UAE
📞 +971 55 348 1388