To More Inquiry
+971 55 3481388
To More Inquiry
+971 55 3481388


Company: Terra Verde Tourism LLC
Website: www.terraverdetourism.com]

Terra Verde Tourism LLC (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, passport details, national ID, and payment information (when booking tours, visas, or travel packages).
  • Booking & Travel Details: Flight numbers, accommodation preferences, special requests, and itinerary details.
  • Technical Data: IP address, browser type, device information, cookies, and browsing behavior on our website.
  • Communications: Records of your queries, feedback, reviews, and correspondence via WhatsApp, email, or website forms.

2. How We Use Your Information

We use the information we collect to:

  • Process bookings, reservations, payments, and travel arrangements.
  • Provide personalized services such as tour recommendations, hotel bookings, and transfers.
  • Communicate with you regarding confirmations, updates, offers, and important notices.
  • Improve website functionality, user experience, and customer support.
  • Comply with legal requirements (immigration, visa, travel regulations, accounting, and taxation).
  • Prevent fraud, unauthorized transactions, or security threats.

3. Sharing & Disclosure of Information

We may share your information with trusted third parties only where necessary:

  • Service Providers: Airlines, hotels, transport providers, tour operators, and visa processing authorities.
  • Payment Processors: Banks and payment gateways for secure transactions.
  • Legal & Regulatory Authorities: If required by UAE law or international travel regulations.
  • Business Partners: Marketing or promotion partners, but only with your consent.

We never sell your personal information to third parties.

4. Data Storage & Security

  • All data is stored on secure servers with encryption and restricted access.
  • We use SSL (Secure Socket Layer) encryption for online transactions.
  • Access to sensitive data (passport, ID, payment details) is strictly limited to authorized personnel.
  • Despite our safeguards, no transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking Technologies

  • Our website uses cookies to enhance browsing, remember preferences, and analyze traffic.
  • You may disable cookies in your browser, but some features of the website may not function properly.

6. International Data Transfers

As a tourism agency, your data may be transferred to and processed in other countries (airlines, hotels, visa authorities). We ensure such transfers are lawful and secure under applicable data protection laws.

7. Your Rights

Depending on your location (including GDPR for EU residents), you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates.
  • Request deletion of your data (where legally permissible).
  • Object to or restrict processing.
  • Withdraw consent for marketing communications.

8. Retention of Data

  • Personal data is retained only as long as necessary to fulfill booking, legal, and business purposes.
  • Travel records (passports, visas, invoices) may be retained in compliance with UAE government regulations.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. Parents/guardians must provide consent for children’s bookings.

10. Marketing & Communication

  • We may send promotional offers, newsletters, and updates about our tours.
  • You can opt out anytime by clicking “unsubscribe” or contacting us.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and encourage you to read their policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.”

13. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Terra Verde Tourism LLC
Office 1-206, Al Goze Industrial First, Bin Dasmal Building, Dubai, UAE
📞 +971 55 348 1388